LG and Costco refused to repair or replace the refrigerator and said that there is no warranty. Appliances are of high cost, especially refrigerator is the highest cost appliance and are expected to last at least 15-20 years of service. This is clearly a manufacturing defect and design issue in LG refrigerators and LG Engineers also confirmed this. LG customer service said they escalated this issue, but there is no help from LG in replacing or fixing this unit. Now we have had no refrigerator for four weeks. So far we lost total food three times with this refrigerator. The LG technician left without repairing and fixing it. The technician contacted LG Engineers and they decided that this can't be patched and can't be repaired. This time technician detected the leak in the freon line on the other end of the door. After contacting LG and explaining the issue, finally LG sent a technician. The fix done in 2019 worked for some time and again now on 8th September 2022, the refrigerator stopped cooling. These freon lines behind the door are made of steel and got rusted and broke with the impact of freezer door closings.
Fridge coolant leak fix calgary Patch#
The technician contacted LG Engineers and put a patch to fix the leak. He did a better diagnostic and detected freon lines leak just behind the freezer door. Within one day again, the refrigerator stopped cooling. Since there was a law suite on this refrigerator model regarding compressor issues, the technician replaced the compressor and updated the firmware. After many calls with Costco and LG, finally LG sent a technician to fix it. It stopped cooling completely and we lost all the food stored in the refrigerator.
This refrigerator broke within 4 years around November 2019. We purchased the LG refrigerator model LMXS27626S back in 2015 as part of a 4-piece from Costco. LG appliances are bad - stay away from LG NEW If you are a prospective LG buyer, I wish you better luck than I.Ĭlick here to see a complete list of LG Recalls.) Right now, the only thing that keeps me going on this is my desire for them to feel my pain, although I am wondering if I'm going to be throwing good money after bad. So instead of doing what's right by simply replacing the refrigerator and making me glow all over about how good LG is, they wind up to make me mad as hell-all just to save a few hundred corporate bucks. I am convinced that LG warranty is operated in such a way as to grind down claimants until they give up in exasperation. I got one supervisor in customer-care to admit that the process can be a month in duration. When and if LG finally acknowledges the obvious then I can look forward to their "process" by which they discuss "options" with me about "adjusting" the warranty claim. I have made innumerable calls to everyone involved and have gotten exactly nowhere. There is no assurance that this test would be the last. The repair company has never encountered such a response, and LG insists that they have to make at least one more service call to perform an expensive leak test to determine the location of the leak, and at my expense. That was a month prior this writing.Īs of today, I am still without a refrigerator because LG is insisting that it MAY not be unrepairable, because the leak just MIGHT be in a place where it can be fixed. After 3-1/2 years of operation, two of which were summertime-only, our LG French Door Refrigerator (model LFC22740SB) stopped cooling.Ī local LG-authorized repair service determined that the refrigerant (freon) had leaked out and resulted in compressor failure.
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